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Job Description

Business Analyst

Job Code : 13332
Experience : 4-7 Years
Location : Hyderabad

We are looking for candidate with good knowledge on Passenger service system (Navitaire, Amadeus, Sabre) – for managing reservations, ticketing, departure control, etc., Revenue Management, Flight Operations, Schedules, Experience in Reservation/Booking engine etc., Airlines Regulatory Compliance & Security (IATA, DGCA) , Global Distribution system (GDS)

Responsibilities
* Lead business analysis efforts to identify and prioritize business requirements, and develop business cases to support recommendations * Develop and implement business solutions to improve operational efficiency, customer satisfaction, and revenue growth * Provide strategic guidance to stakeholders, including airline operations, customer service, and revenue management teams * Collaborate with cross-functional teams to develop and implement strategic initiatives * Conduct root cause analysis and develop corrective actions to address operational issues * Develop and maintain documentation of business processes, procedures, and standards * Stay up-to-date with industry trends, best practices, and regulatory requirements * Mentor and guide junior business analysts to ensure successful project delivery * Develop and maintain relationships with key stakeholders, including airline executives, operations teams, and customer service teams * Provide thought leadership and expertise in the airline industry, including airline operations, revenue management, and customer service
Requirements
* Bachelor's degree in Business Administration, Operations Research, or a related field * 4+ years of experience in a business analyst or similar role in the airline industry * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels * Experience with business intelligence tools, such as Tableau or Power BI * Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint * Strong understanding of airline operations, including scheduling, revenue management, and customer service * Certification in a related field, such as Six Sigma or CBAP, is a plus * Experience with airline industry-specific software, such as Sabre or Amadeus * Knowledge of airline industry regulations and standards, such as IATA or FAA
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